Shipping policy
Thank you for shopping with us. We are committed to preparing and delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Shipping Rates (Australia)
We offer the following shipping options:
- Standard Shipping: Flat rate of $11
- Express Shipping: Flat rate of $15
- Free Standard Shipping: Available on all orders over $100
Shipping costs are calculated and displayed at checkout prior to completing your purchase.
Estimated Delivery Timeframes
Delivery times may vary depending on your location and the shipping method selected:
- Standard Shipping: Estimated 3–7 business days
- Express Shipping: Estimated 1–3 business days
Please note these timeframes are estimates only and are not guaranteed.
Shipping Carrier & Delays
All orders are shipped via Australia Post. While we aim to ensure your order arrives within the estimated delivery timeframe, delays may occasionally occur due to factors outside of our control. This may include postal network disruptions, peak periods, weather events, or operational delays from the shipping carrier.
We appreciate your understanding and recommend using the tracking information provided to monitor the progress of your delivery.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number so you can follow your parcel’s journey.
Incorrect Shipping Details
Please ensure all shipping information provided at checkout is accurate and complete. We are not responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete delivery details.
Questions
If you have any questions about shipping or your order, please contact our customer support team and we will be happy to assist.